Refund Policy

Effective Date: January 8, 2025

Overview

At ImageGeneratorFree, we are committed to providing a reliable and efficient AI image generation service. This Refund Policy outlines our procedures for handling refunds and ensures transparency in our financial transactions.

Refund Eligibility

Eligible for Refund

• Technical issues preventing service use
• Billing errors or duplicate charges
• Service unavailability exceeding 24 hours
• Account cancellation within 14 days of purchase
• Unused credits (subject to terms)

Not Eligible for Refund

• Used credits or generation quotas
• Completed image generations
• Custom service packages
• Special promotional offers
• Expired credits

Refund Process

How to Request a Refund

1. Send an email to our support team
2. Include your account details
3. Provide transaction information
4. Explain the reason for your refund request

Processing Time

• Initial review: 2 business days
• Refund processing: 5-10 business days
• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfers: 5-10 business days

Credit System

Credit Usage

• Credits are used for image generation
• Each generation consumes credits
• Unused credits may be refundable
• Credits expire after 12 months

Credit Refunds

• Partial refunds may be available
• Used credits are non-refundable
• Credit extensions may be granted
• Expired credits cannot be refunded

Service Disruptions

Extended Outages

• Service unavailability > 24 hours
• Technical issues affecting core features
• Planned maintenance exceeding 12 hours
• Force majeure events

Compensation

• Credit extensions
• Service time extensions
• Partial refunds
• Alternative compensation

Payment Methods

Supported Methods

• Credit/Debit Cards
• PayPal
• Bank Transfers
• Cryptocurrency (selected)

Refund Processing

• Original payment method
• Processing time varies
• Currency conversion may apply
• Fees may be deducted

Contact Information

For refund requests or questions:

Email: [email protected] Website: imagegeneratorfree.org

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Continued use of our service after changes constitutes acceptance of the new policy.